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Careers

Enterprise Onboarding

Customer Service | UAE

What You’ll Do

  • Establish trusted advisor relationships with customer executive sponsors such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Gilded solution to be realized
  • Track customer outcomes and success goals with regular weekly / bi-weekly meetings to ensure progress
  • Deliver Quarterly Business Reviews (QBRs) focused on key data insights, adoption, proactive recommendations, and value realization for customers
  • Identify blockers to client success and develop mitigation strategies through internal and external collaboration
  • Continuously articulate the value and evangelize the future of Gilded, and define adoption and expansion strategies across the customer’s organization
  • Conduct regular health checks to identify risks early and determine mitigation strategies
  • Understand and track customer feature requests and provide regular input to the Product team based on customer feedback
  • Develop communication cadence and leadership on product updates that impact your customers’ global content activities and objectives
  • Own all processes and activities for customer renewals, ensuring on-time renewal and continued value
  • Assess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s advocate within Gilded

What We’re Looking For

  • You’ve worked for a software company and have demonstrated the ability to manage enterprise customer relationships remotely, delivering successful outcomes
  • You pride yourself on your ability to network and manage relationships across many different functions within a complex global customer organization
  • You’re known for your excellent communication skills, including customer facing verbal, written, and presentation ability
  • You have anticipated customer risks and applied appropriate mitigation actions
  • You’ve demonstrated the ability to handle multiple clients, projects and priorities simultaneously
  • You are highly self-motivated, with a penchant for continuous, independent improvement under remote working conditions
  • You are naturally curious and have a true willingness to become an expert on our product, our industry, and our customers’ business needs.

Qualified?

Apply now by filling out the form and submitting your resume.